FAQ

SHIPPING

1. Trade term: EXW, FOB;
2. Lead time: 3-7 days for sample order, 7-15 days for production order;
3. Port: Shenzhen,Zhongshan, Guangzhou;
4. Shipment: ocean or air transportation, international express;
5. Payment condition: T/T, 30% deposit to arrange production, 70% before delivery.

PRODUCTS

A:Yes, we have professional optical engineers will be here to help you.

A: Please offer what beam angle ,what size you need, as well what led you will use.

A: We have professional engineers to find the suit lens for you.

A: Yes, 85% of our customers customize lenses from us. Because we are a custom product supplier, we can provide different colors and types. Customers can order samples of all the products we put on or customize according to their drawings.

A: Yes, we advise you to try led light lens samples first.

OTHERS

A: Yes, We can send the catalog to you. we use PMMA, PC.

A: Buyers can get free samples through buyers' express account for freight collection, or transfer the delivery charge to us for prepaid at your convenience. For some expensive samples, samples cost could be necessary.

A:

1. The customer provides the 3D light source assembly drawing of the product (STP format).
2. Our designers will make professional optical designs according to your light source and product layout.
3. After you confirm our design, please inform us of the required materials and types.
4. We will quote once we get your confirmation.
5. The lead time for mold sample production is generally 7 days, and the lead time for large mold products is 30 days.

A: Yes, first confirm the design based on our samples, and formally notify us before production.

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